Our Tree Quality Guarantee & Care Policy
At Buy My Plants, we take great pride in sourcing the highest quality, robust stock available for local Perth gardens. Because plants are living organisms, they naturally require specific environmental conditions to thrive. We are dedicated to ensuring you get healthy stock and the guidance needed to see it grow beautifully in its new home.
Selecting the Right Tree for Your Space
To ensure long-term success, please make sure your selected tree or plant is suitable for your specific location, soil conditions, and available space. All dimensions, maturity timelines, and growth rates provided on our site serve as a general guide based on ideal growing conditions. Please keep in mind that newly transplanted trees require a natural adjustment period to settle into their new positions and may grow more slowly during this initial transition phase.
To ensure long-term success, please make sure your selected tree or plant is suitable for your specific location, soil conditions, and available space. All dimensions, maturity timelines, and growth rates provided on our site serve as a general guide based on ideal growing conditions. Please keep in mind that newly transplanted trees require a natural adjustment period to settle into their new positions and may grow more slowly during this initial transition phase.
Nursery-Quality Health Status
Every plant leaves our Inglewood garden center in a highly healthy, premium condition. Because ongoing care is entirely out of our hands once a tree leaves our nursery, Buy My Plants cannot accept responsibility for trees that experience issues due to:
Every plant leaves our Inglewood garden center in a highly healthy, premium condition. Because ongoing care is entirely out of our hands once a tree leaves our nursery, Buy My Plants cannot accept responsibility for trees that experience issues due to:
- Insufficient watering or over-watering
- Incorrect planting depth or soil preparation
- General lack of appropriate environmental and growing care
Early Intervention Policy (Contact Us Immediately)
If a tree or plant does not appear to be establishing well or shows signs of stress, you must contact us immediately by email. Please provide clear photos and detailed information regarding its watering schedule, positioning, and planting method.
If a tree or plant does not appear to be establishing well or shows signs of stress, you must contact us immediately by email. Please provide clear photos and detailed information regarding its watering schedule, positioning, and planting method.
By catching stress signs early, we can offer expert guidance to save your tree. Please note that if you wait until a tree has fully declined or died before reaching out to us, we will be unable to offer a free or reduced-cost replacement.
Processing Full or Partial Refunds
To be eligible for any full or partial refund review under this policy, proof of purchase must be provided. This must be in the form of your original receipt or the physical tree label featuring the price tag.
To be eligible for any full or partial refund review under this policy, proof of purchase must be provided. This must be in the form of your original receipt or the physical tree label featuring the price tag.