Deposits
A 30% deposit is payable on pre-orders and bare-root tree orders. Contact Fernando with the plant variety, pot size or tree size, quantity, your name and mobile number. We will confirm availability, the deposit amount, expected timing and the remaining balance before you commit.
Any cancellation conditions will be explained before your deposit is accepted. Deposits and cancellation conditions do not limit your rights under Australian Consumer Law.
Returns & Biosecurity
To protect our nursery from pests and diseases, including polyphagous shot-hole borer, we do not accept plant returns, refunds or exchanges for change of mind or excess quantities.
If you have a concern about a plant, please contact Fernando with photos before bringing it back, so we can arrange an appropriate assessment. Please do not bring plants back without contacting us first.
Supplier biosecurity certification is available on request for applicable supplied plants.
Plant & Tree Guarantee
We source healthy plants and trees and provide advice to help you choose plants suited to your garden. Please check that your selection suits your soil, light, space and watering conditions. Growth rates and mature dimensions are guides; establishment and growth vary with conditions.
Correct planting, drainage and watering are essential. If your plant is struggling, contact us promptly with photos and details of its care, planting date and location so we can assess the concern and offer advice. Please retain your receipt or other proof of purchase.
For a bare-root tree that has not begun to shoot when expected, contact Fernando so we can discuss the variety, season and growing conditions. Do not dispose of the tree before discussing assessment.
Where a plant problem is caused by incorrect care or unsuitable conditions after purchase, a remedy may not be available under the consumer guarantees. Where Australian Consumer Law requires a remedy, we will provide the appropriate remedy. This policy does not exclude, restrict or modify those rights.
Contact Fernando: 0417 551 559 or send a text. See Plant Advice for growing guidance.